Collie Hills Village.

1. Information We Collect 

To provide our accommodation and hospitality services, we may collect the following types of personal information: 

• Contact Details: Name, residential address, email address, and phone number. 
  
• Booking Information: Dates of stay, company affiliation (for workforce stays), and vehicle registration details. 
• Payment Information: Credit card details or billing information (processed securely). 
• Identification: Government-issued ID (where required for check-in). 
• Digital Data: IP addresses and website usage data collected via cookies when you visit www.colliehills.com.au. 
  

2. How we collect information

We collect information directly from you when you: 

• Book a stay via email or over the phone. 
  
• Submit an enquiry or request a long-term group booking. 
  
• Sign up for our newsletter. 
  
• Check-in to our village in person.
  

3. Purpose of collection

We use your personal information for the following purposes: 

• Service Delivery: To manage your bookings, provide accommodation, and facilitate dining and facility access. 
  
• Communication: To send booking confirmations, respond to enquiries, and provide updates regarding your stay. 
  
• Safety & Security: To maintain a safe environment for all guests and staff at the village. 
  
• Marketing: If you have opted-in, to send you news and special offers (you may opt-out at any time).
  

4. Storage and Security

We take the security of your data seriously. Your information is protected from misuse, interference, loss, and unauthorised access through: 

• Secure digital servers and encrypted payment processing. 
  
• Physical security measures at our Collie office. 
  
• Restricted access to personal data by authorised staff only. 

When personal information is no longer required for its intended purpose or legal obligations, we take reasonable steps to destroy it.

5. Disclosure of Information

We do not sell your personal information. We may disclose your information to: 

• Service Providers: Third-party partners who assist in our operations (e.g., marketing providers, IT support). 
  
• Employers: For workforce stays, we may confirm stay dates and occupancy with the contracting company. 
  
• Legal Requirements: If required by law or to protect the safety and rights of our guests and staff.
  

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you. If you believe any information we hold is inaccurate or out of date, please contact us at collie@numans.com.au so we can update it promptly.

7. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.

8. Contact Us 

If you have any questions about this Privacy Policy or how we handle your information, please contact: 

Collie Hills Village 

• Address: Corner of Williams & Hodd Road Collie WA 6225 
  
• Phone: +61 (08) 9780 2888 
  
• Email: collie@numans.com.au